Frequently Asked Questions
Are your meals organic?
No, we are not organic. Here’s why: many small farms lack the funding or resources to pay the hefty fee for the official “organic” certification, and the process can take years. Instead, we get to know our farmers and their practices. And we have full traceability from our farms. Are some growing organically? Yes. Do they have certification? Some do. Some don’t. But the proteins and carbs we source are the absolute best we can get our hands on.
How much food comes with each serving?
Each pouch constitutes a single serving. When rehydrated, our meals are about 1 ½ to 2 cups of food. The more important question is: Is that really a “full serving”? Elements Meals are specifically and elementally designed to fuel your activity, no matter what your activity is.
Our meals have no empty calories. Their value is based on their super-clean, macronutrient laden caloric content, not on “volume” (alla the local buffet). Such nutritious and macro-nutrient dense meals are truly rare, unless you’re crafting your own meals with only fresh, whole foods.
Clearly, we don’t subscribe to the American diet of “all you can eat”. Enjoying our meals, you’ll discover, they consistently put you in that coveted athletic nutritional space between “Hey, I’m totally satiated” and “Hey, I’m not bloated, over-filled, feeling heavy and brain-clouded”. The nutritional content of what you’re eating matters most, not the “volume” of that food. Eat and enjoy!
How do I check the status of my order?
After placing your order, you should have received a confirmation email. Once your order has shipped you will also receive your tracking number via email. To check your order status feel free to visit your orders page. If you still have questions, please feel free to contact us and we can get you a more specific answer.
What is your return policy?
Don’t love your Elements? We stand behind our product and will do our best to make it right. If you’re unsatisfied with a product, we’ll gladly send you another meal of your choice, or provide a full refund on all uneaten items returned within 30 days of receipt as long as it’s in its original packaging and condition.
To request a refund please contact us within 30 days of receiving your product. In the comments include the following:
- Your Name
- Email Address used to place order
- One-time or Subscription order
- Order number (if known)
- Reason for the request
We may require proof of purchase to consider your refund request.
After review and approval of your request, we’ll provide you with any shipping instructions that may apply. After the items are returned to our warehouse and are accounted for, we’ll process a refund within 10 days, less a small $.15 restocking fee per meal.
Do you have an affiliate program for trainers and/or gyms?
Yes. We call them Envoys. If you are a trainer, gym owner, nutrition coach, blogger, podcaster, influencer who advises people on how to eat healthier, we would love to collaborate with you.
Coconut oil is listed in several of your meals. Is coconut oil healthy?
Elements Meals use coconut oil as a healthy fat. Are fats healthy? If so, is coconut oil truly a healthy fat?
America has been sold a “bill of goods” through institutional mis-information and bad science:
The U.S. government has told us to eat a low fat diet for over 50 years. The result of this instruction? A full 1/3 of the U.S. population is obese or grossly overweight, type 2 diabetes the is one of our country’s leading causes of death, children in the U.S. are at high risk of becoming diabetic before they enter high school … and the list goes on. The truth is that fat is critically necessary to human health, proper brain function, and fully functioning vital organs. This is scientifically indisputable. Another prime example is this: Butter has been proven to be a healthy form of fat, contrary to government mis-information.
There is no science … that we have found … to support the specious claim that coconut fat is unhealthy. On the contrary, studies show that it is a healthy fat for human consumption. At Elements, we do all of our research independently and consistently read the actual studies on all food/health related matters. Of course, there are many opinions on this matter, but we stand by our own research. 🙂
Why do some of your meals have a “binder product” in them?
Or another way to ask your question: Why do you use eggs in one of your meals that includes xanthan gum? What is xanthan gum anyway? Is there a better alternative?
Our Chipotle Turkey Scramble includes an egg combination that uses xantham gum. Xanthan gum is used to increase the viscosity of a liquid—it’s “thickness”. Stated in a more formal way, a fluid’s viscosity is a measure of its resistance to gradual deformation by shear stress or tensile stress. Think: honey has a much higher viscosity than water. Xantham gum is a bacteria derived from fermenting glucose. It is widely used in salad dressings and is typically used to process whey from cheese. The amounts used in each meal is less than .0003% as measured by weight. It’s purpose is to give the eggs some ability to hold together as small clusters, providing better texture. So, no harm no foul to you, nutritionally speaking.
Why do your meals have so much sodium?
Compared to what? We have some strong opinions about sodium. In fact, we wrote a blog post about it. Check it out and let’s get on the same page about it: